Technical Writer Intern Apply Online Tyler Technologies is looking for a Technical Writer Intern to join our Cybersecurity team this summer! This internship is for a committed and research oriented intern who will create a knowledge base and a detailed library of white papers on IT security and technology topics. The intern will gain insight into IT security and add value

Support the process of standardizing and streamlining annual and ad hoc information security audits and assessments in compliance with FedRAMP, CJIS, SSAE 18 SOC 1 and SOC2 PCI and other requirements as necessary Conducting comprehensive risk assessments to identify potential security threats and vulnerabilities within the organization's systems, networks, and processes.

What You Will Do Work closely with the General Counsel, Corporate and other Legal Affairs attorneys on a range of corporate transactional matters and agreements with a focus on Tyler's third party partner relationships Review, negotiate, and draft complex inbound software licensing, cloud computing and IT infrastructure services contracts Work directly with Tyler's busine

Move electronic documents from a variety of places (e.g. Sharepoint, proprietary database, etc.), into our HRIS system (UKG). Code documents appropriately in the HRIS. Qualifications Excellent computer skills required Any experience with document management systems would be amazing but not expected Keen attention to detail Able to work quickly but efficiently Ability to s

Prepare and negotiate client contracts for licensing and purchasing of software, products, and services. Review client Requests For Proposal and provide exceptions based on standard contracts and business practices. Administer contracts, including management of delinquent and terminating customers. Negotiate vendor contracts and other legal agreements. Review and prepare

Interact professionally with external customers on all collection issues, including making collection calls. Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts. Provide statements, invoices and information to internal and external customers as needed to assist in resolving collection issues. Create and

Lead team meetings Training and process improvement Mentorship NET (New Employee Training) Reverse Shadows Become a Buddy for New Hires Complexity Electric package (TOU, KVAR, Demand, Net Metering) UB Multiple Cycle go lives 20,000+ UB accounts Ability to handle escalations and create resolutions for red flags and roadblocks Ability to implement AR conversions, manual set

Develop the implementation project plan and officially start projects by conducting kick off meetings with clients and other staff as needed for the largest/most complex/enterprise wide projects. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow th

Provide end user support for Tyler's internal customers via telephone, email, remote control and in person. Maintain a high level of courteous customer service at all times Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issues Learn the functions and back end of Tyler's applications and corporate software so

Sales of additional software licenses, upgrading to existing solutions, adding clients to existing solutions, migrations, and helping to drive the solutions of other Tyler products into the EPS install base. Development and management of an Account Plan for each assigned customer. Ability to develop, maintain, and execute a plan for your territory from a regional perspect

Mentor CloudOps team members, providing feedback and promoting best practices. Perform code reviews, approve pull requests, and drive best practice adoption across product teams. Develop and support comprehensive CI/CD pipelines as an embedded resource within various product teams. Design and implement Tyler's future ERP hosting platform using Infrastructure as Code (IAC)

What you will do Create lasting impact by building and continuously improving our Angular based products. Work within the engineering team on designing and developing core product functionality. Contribute to the design of features and provide thought leadership by taking into consideration business requirements, data needs, performance, scalability, and user experience.